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Service agreement
1. General Provisions
2. Subject of the Agreement
3. Intellectual Property
4. Order of Acceptance of the Offer, Adaptation of the Software Product
5. Terms and Order of Payment for the Service
6. Rights and Obligations of the Parties
7. Responsibility of the Parties
8. Force Majeure Circumstances
9. Change of the Term of the Agreement
10. Accessibility Compliance:
Service agreement
Updated: September 2, 2025
1.1. Purpose and Acceptance: This document, in accordance with the provisions of current United Kingdom legislation, is intended for any user, a natural person or a legal entity, of the website https://www.boxexchanger.net, hereinafter referred to as the “User” or “Client” depending on their actions on the site. The executor of this public offer, as well as all terms herein, is BoxExchanger Limited (Company number 14495356), henceforth referred to as the “Provider.” Both parties hereby enter into this agreement concerning the provision of services for the development, adaptation, and support of software products.
1.2. Contractual Agreement: Upon the acceptance of this offer by the “User” or “Client,” this document, henceforth referred to as the “Agreement” or “Offer,” is considered concluded at the moment the Client completes an order.
1.3. Full and Unconditional Acceptance: The Client agrees to the terms of this Offer and Agreement without any exceptions—wholly and unconditionally.
1.3.1. The full and unconditional acceptance of the Offer is marked by the Client's payment for the services, conducted in the manner prescribed by law and in accordance with paragraphs 4.1 to 4.3 of this Agreement.
1.3.2. Acceptance implies the User or Client's complete agreement to enter into this Offer in its entirety concerning the provision of services related to the development, adaptation, and support of the software product.
1.4. Definitions and Scope: In accordance with this Agreement, the User accepts terms from the Client where the concept of “Parties” is used, among other terms, to refer to the contractual obligations discussed herein.
Software Product: This is specialized operational software owned by the Provider and is considered an object of software belonging to the author-developer, i.e., the Provider. The software product consists of a system of files necessary to activate to provide electronic access for the Client to services of integrated electronic payment systems. The Client is entitled to manage the software at their discretion if it does not contradict the principles of the latest management, should an updateable database appear. A full description of the software product's properties is available to Clients on the Website.
Site: The operational platform of the Provider hosted on the domain https://www.boxexchanger.net. The Provider may operate additional sites on its subdomains.
Service: A set of interactive online services available to the User on the Provider’s site, along with services available upon activation of the Agreement.
Login: The unique email of the User, which is stored in the Provider's service database.
Database: Information about Clients that is compiled by the Provider.
Authorization Server: The Provider's server containing the database.
Authorization: The sequence of actions that allows the Provider to identify the Client by entering personal data by the latter.
Order Page: The active and working page on the Provider’s website where the Client conducts transactions to order goods and services. The electronic form for order confirmation specifies all data including the terms of service delivery, adaptation, and support processes. The order page lists the amount and terms of payment by the Client.
1.5. Execution of the Agreement: In executing the provisions of paragraph 1.3.1 of this Agreement, the User and Client affirm that they:
Individuals, acting either on their own behalf or as representatives of a company, may engage with the Provider’s services. If acting on behalf of a company, the individual must have the necessary authorization to conduct operations and make decisions related to the Provider’s services.
Are familiar with all provisions of this Agreement in full;
Undertake to perform all provisions of this Agreement without any exceptions, specifications, or deviations;
Agree that the Provider may, without notice, change the terms of this Agreement at its discretion, but will inform the Client and User of the changes in effect in a convenient notification format;
Have all lawful powers to conduct transactions before the Provider;
Use the service only for purposes and tasks that are stipulated in this Agreement, which meet the requirements of applicable law and common practice;
Will not use the Provider’s products to violate laws or to hinder the normal functioning of third-party options and functionalities; the application of the software will not infringe the interests of third parties;
Accept that all services provided by the Provider to the User, including adaptation and support, are provided on an " as is" basis and are accepted in the international system and practice of software distribution; therefore, no additional warranties are provided to the Client unless:
The software product does not meet the Client’s requirements;
Resolve all emerging issues by informing each other about the situation; the Provider only rectifies those problems that are known to it and could not have been addressed by the Client independently without the Provider’s assistance;
Bear full responsibility for personal data specified in the profile, while the Provider does not accept third-party claims if the User incorrectly specified personal data;
Upon placing an order, agree to all conditions set by this Agreement and confirm that they accept the rules of the Agreement.
1.6. Functional Capabilities: All functional capabilities of the service are designed by the Provider, and the Client is familiar with receiving services for the adaptation and support of the Software Product. The User acts only on those methodological recommendations developed by the Provider.
1.7. Technical, Organizational, and Commercial Orders: All technical, organizational, and commercial orders for using the service are communicated to the Client by the Provider and are posted on the homepage of the website.
1.8. Right of Refusal: The Provider reserves the right to refuse entering into the Agreement if the Client belongs to prohibited or restricted jurisdictions (Sections 1.10–1.11), fails to complete the KYC/AML procedure (Section 6.1.7), provides false or inaccurate information, or otherwise violates the requirements of this Agreement and/or applicable law.
1.9. Service Availability: All services related to the software product are available to the Client who has entered into the Agreement only if the latter has internet access adapted for working with the interface of the Provider’s website.
1.10. Prohibited Jurisdictions: The use of the website BoxExchanger is prohibited for citizens and/or residents of the following countries/territories: Afghanistan, American Samoa, Chad, Cuba, Democratic People's Republic of Korea ( North Korea), Democratic Republic of the Congo, Federal Republic of Ambazonia, Guam, Haiti, Iran, Iraq, Jamaica, Kosovo, Lebanon, Libya, Myanmar (Burma), Nicaragua, Northern Mariana Islands, Palestine, Republic of Belarus, Republic of Sudan, Russian Federation, Somalia, South Sudan, State of Palestine, Syria, Transnistria, Trinidad and Tobago, Turkish Republic of Northern Cyprus, U.S. Virgin Islands, Venezuela, Western Sahara, Yemen, the temporarily occupied territories of Georgia, and the temporarily occupied territories of Ukraine.
1.11. Service Restriction Jurisdictions: The service provider reserves the right to refuse services to the following jurisdictions: Albania, Bahamas, Barbados, Burkina Faso, Cambodia, Cameroon, Central African Republic, China, Côte d'Ivoire, Liberia, Mali, Mozambique, Nicaragua, Pakistan, Philippines, Puerto Rico, Senegal, South Africa, Tanzania , Trinidad and Tobago, Turkmenistan, Uganda, Vanuatu, Viet Nam, Western Sahara, and Zimbabwe.
1.12. Right of Termination: The Provider shall have the right to unilaterally terminate this Agreement (with or without notice) without refund if the Client breaches the terms of this Agreement, including but not limited to:
being a resident or citizen of a prohibited jurisdiction;
refusing or failing to undergo KYC/AML verification procedures;
providing false or inaccurate information;
using the Service for unlawful purposes.
1.13. Technical Support Restrictions: BOXEXCHANGER LIMITED does not provide technical support, consultations, or any other form of customer assistance to citizens and/or residents of the countries and territories listed in Clause 1.10. This restriction applies regardless of the nature of the request or the communication channel used.
2.1. The Provider, within the scope of this Agreement, provides services to the Client, and the latter, in turn, is obligated to pay for the services and comply with all requirements for fulfilling obligations related to the installation of the software product.
2.2. The Provider guarantees to the Client that it is the owner of the software product.
2.3. For identification purposes on the site, the Provider, using the functions of the Service, creates a Client account, with which it provides services when identified.
2.3.1. For the full activation of the software product, the Client specifies in their personal account the domain name, which will be integrated for the software product, as well as their subdomain, where testing and setting up of the software product will take place.
2.4. The Provider retains the right to offer its services to other clients and to grant licenses to third parties for the activation and use of its software product. The service provider is not restricted to serving a single client and is free to engage with other clients, offering the same or similar services.
2.4.1. The Provider delivers services to the Client in accordance with the terms outlined in the selected pricing plan, considering that:
“Rental,” costing $250 per calendar month.
“Purchase,” license with the source code.
The price for additional work is negotiated individually.
2.4.2. The cost of providing the service is indicated on the homepage of the site in the "Prices" section.
2.5. The Agreement comes into effect from the moment of acceptance of the Agreement by the Client.
3.1. After receiving the software product as an object of intellectual property, the Client does not have the right to:
Use the software product for unlawful purposes.
Cause harm, including financial harm, to third parties using the software product.
Rent or sell the software product without the consent of the Provider.
Publish the source code of the software product from the Provider for public access.
Violate the legislation on the use of intellectual property both within the country and abroad.
Violate the requirements of state authorities and supervisory authorities regarding intellectual property.
3.2. The Client is granted a limited, non-exclusive, non-transferable, and non-sublicensable license to use the Software Product solely for its own internal business purposes.
3.2.1. The Client shall not provide access to the Software Product to any third parties, including but not limited to reselling, renting, subleasing, offering Software-as-a-Service (SaaS), white-labeling, or by any other means, except where expressly authorized in writing by the Provider.
4.1. For the Client, the right to formalize the service with the Provider arises from the moment of registration on the site. The Client complies with the rules of registration and adheres to the User Agreement - Offer, in part of paragraph 1.5.
4.1.1. For adaptation and installation of the software product, the Client specifies in their personal account the domain or subdomain. This domain is used to activate the software product on the basis of transferring the Provider's intellectual property. The presence of a domain or subdomain, which is owned by the Client, will be the only way to integrate the software product. The rule applies to paragraph 4.1.1.2.
4.1.1.2. If the Client opts for a monthly payment plan for the Services, the Client has the right to modify the domain names and subdomains listed in clause 4.1.1 of this Agreement. This modification must be made no later than 1 day before the current service term expires and will apply in the event of an extension of the Agreement or the initiation of a new Agreement under a monthly payment structure.
4.2. At the moment of concluding the Agreement, the Client, in accordance with p.1.3.1., agrees with the terms of this Offer and makes simultaneous payment for the services, after which confirmation of payment is received, and access to the services of the Provider is obtained. The Client independently determines the period of payment for services, thereby confirming their action by clicking on the "Go to payment" button. Further actions of the Client must match paragraph 4.2.1.
4.2.1. The Provider, in electronic form on the site, issues an electronic invoice for the Client. The electronic invoice specifies the expiration date of the invoice, and the order of payment by one of the chosen methods.
4.3. Acceptance is considered fully completed if the Client has paid 100% of the service, according to the selected tariff plan.
4.3.1. The tariff rate is specified in USD (United States Dollars). While the cost is displayed in USD ($), the Client has the option to make payments in their national currency or any fiat or virtual asset (cryptocurrency) accepted on the Provider's website. Payment will be calculated based on the exchange rate applicable on the day of the transaction, as reflected in the invoice at the time of entering into the Agreement.
4.3.2. The Provider, in the case provided for by p.4.3.1 of the Agreement, carries out the withdrawal of payment funds to the corresponding account, in order to recognize this amount of payment as its income from providing Services.
4.4. After the Client has fulfilled all the conditions of p. 4.3. of this Agreement, the Provider is obliged to:
Provide the Client with information about the payment of services by sending a notification to the Personal Account or by email.
By remote access, the Provider sends the Client a file that is necessary for installation.
4.4.1. The file provided for by p.4.4 of the Agreement contains a unique set of files, including files developed by the Provider. Exclusive rights to the files, except for the files located in the /node_modules folder, belong to the Provider.
4.5. The Client receives a file with installation instructions for the software product, as well as additional information. The Client generates a file for their domain, which means that they (the Client) are familiar with the terms and order of application of the Software Product.
4.5.1. From the moment of receiving the file and performing the actions on the part of the Client according to p.4.5., it is considered that the Provider has provided services in accordance with this Agreement.
4.5.2. The moment of the beginning of the provision of Services (p.4.5.1 of the Agreement) on the Client's server, in the manner provided for by this Agreement, through the functions of the Service, the installation (adaptation) of the Software Product is carried out.
4.6. The Software Product begins to work after the Client installs the software on their server in accordance with p. 4.1.1.
4.7. The functioning of the software product on the Client's server begins in the event that the requirements of the Agreement are met in terms of p.4.5.
4.8. After acceptance of this Offer, the Service ensures the entry of the Client's account on the Site into the Database, which may include various Client data for their identification (IP address, transaction code in the payment system, etc.), and also stores information about the Client's paid Services in the Database.
4.9. After passing the activation of the software product by the Client, in accordance with the Agreement, the Provider provides the following services for the Client:
Receive software product updates via the Internet.
Receive appropriate technical support via the Internet.
Gain access to the Provider's information systems. Information about the update of the software product is available to the Client in the Personal Account.
4.10. The Provider does not provide services to the Client for updating the source code of the software product.
5.1. In accordance with p. 2.4.1 of this Agreement, the terms and the amount of the provision of the service for the Client are indicated. The cost of the service is indicated in p. 2.4.1 of this Agreement.
5.1.1. Refunds for services are governed by the current Refund Policy. The Client acknowledges that they have read and agreed to the terms of this Policy.
5.2. The Provider may revise the pricing and tariff plans from time to time. Any revised prices will take effect from the date of their publication on the Provider’s website and will apply to subsequent billing periods. Clients shall be notified of such changes at least thirty (30) calendar days in advance, and any services already paid for will remain unaffected until the end of the paid billing period.
6.1. The Provider has the right to:
6.1.1. The Provider reserves the right to temporarily suspend the operation of the software product and website for the purpose of performing software updates and/or technical maintenance work. The Client will receive advance notice of any planned maintenance or updates at least 7 days prior, in line with industry best practices. In the event of an emergency or unforeseen circumstances, the Client will be informed as promptly as possible.
6.1.2. Suspend for the investigation period and/or deactivate the Client's personal account if there are signs of violation of the legislation or the Agreement.
6.1.3. The Provider reserves the right to modify the terms of the offer unilaterally. The Client will be notified of any changes either through their personal account or via an announcement on the Provider’s website, with advance notice for review.
6.1.4. The Provider may offer additional services to the Client at no extra cost, provided such services are included in the selected tariff plan.
6.1.5. In the event of a violation by the Client of p. 1.5, p. 1.6, p. 3.1, suspend the operation of the Personal Account, up to deactivation. Delete the working record and the Software Product due to the violation of these paragraphs.
6.1.5.1. Sufficient violations by the Client under p. 3.1 are:
Receiving a complaint from a third party about the unlawful use of the Software Product by the Client.
Providing information to the Provider that the Client directly violates the provisions of the Agreement p. 3.1.
There is information about the placement of information by the Client, violating the requirements of p. 3.1 of the Agreement.
6.1.6. Ensure at any time the updating of the Software Product during the period of the Agreement through remote access.
6.1.7. Request from the Client documents confirming their identity, as well as other data necessary for completing the verification procedure in accordance with the KYC/AML Policy. In case of failure to provide such data or in the event of providing false data, the Provider shall have the right to suspend or restrict access to the Services.
6.2. The Client is obliged to:
6.2.1. Use only certified equipment for work provided by the Provider.
6.2.2. Receive services from the Provider at any convenient time and follow the recommendations of the site.
6.2.3. Do not transfer the product to third parties or post information about the product for public review.
6.2.4. Do not allow illegal actions that violate the exclusive rights of the Provider or third parties.
6.2.5. The Provider performs its obligations to the Client in accordance with p. 1.10 and p. 1.11 of this Agreement.
7.1. All parties bear responsibility for non-performance or non-application of obligations, in accordance with the applicable provisions of the legislation.
7.2. The Provider does not bear responsibility within the framework of the Agreement for the regularity of functional properties, as well as the performance of the Software Product, as well as the performance of the Software Product due to changes in parameters, for reasons not dependent on the Provider.
7.3. All issues are regulated within the framework of current legislation.
7.4. The Provider will not be liable for malfunctions of the Software Product if the malfunctions were caused by reasons not related to the developers on the part of the Provider.
7.5. The Provider does not bear personal responsibility for the operation of the software product if the modification of the source code was violated by the Client or third parties.
7.6. The Provider does not bear any personal responsibility for the actions of the Client that entailed the violation of the rights of third parties.
7.7. The Provider is not responsible for any losses or damage incurred as a result of or related to: any inaccuracies, errors or omissions in the data on the prices of digital assets; any errors or delays in the transmission of such data, interruption of transmission/receipt of any such data;
7.8. The Provider is not responsible for any losses incurred as a result of any unauthorized access to the system, security checks of the software must be carried out by the "Client";
7.9. Limitation of Liability: To the maximum extent permitted by law, the total aggregate liability of the Provider under this Agreement, whether in contract, tort (including negligence), or otherwise, shall in no event exceed the amount actually paid by the Client to the Provider during the twelve (12) months immediately preceding the event giving rise to such liability.
7.9.1. To the maximum extent permitted by law, under no circumstances shall the Provider be liable for any loss of profits, loss of revenue, loss of business, loss of data, loss of goodwill, or for any indirect, incidental, consequential, exemplary, special, or punitive damages, whether arising out of breach of contract, tort (including negligence), or otherwise, even if the Provider has been advised of the possibility of such damages.
8.1. Definition and Scope: The Parties are released from liability for non-performance or improper performance of their obligations under this Agreement to the extent that such performance is rendered impossible by force majeure. Force majeure refers to extraordinary and unavoidable circumstances that materially affect the parties' ability to fulfill their obligations. These include, but are not limited to, prohibitive actions by governmental authorities, civil unrest, epidemics, pandemics, blockades, embargoes, major earthquakes, floods, fires, or other significant natural disasters, as well as unexpected regulatory changes.
8.2. Notification Requirements: In the event of a force majeure as described in paragraph
8.1., the affected Party must notify the other Party within seven (7) calendar days of becoming aware of the force majeure. The notification must detail the nature of the force majeure, its expected duration, and how it impacts the notifying Party’s ability to perform its obligations under this Agreement.
8.3. Confirmation of Force Majeure: Official confirmation of force majeure must be obtained from competent state authorities or through an independent legal assessment. Documentation issued by such authorities confirming the presence of force majeure conditions shall be deemed conclusive evidence of such conditions.
8.4. Right to Suspend Services: During the period of force majeure, the affected Party is entitled to suspend performance of its obligations under the Agreement until the force majeure event ceases. The other Party shall similarly suspend its reciprocal obligations for the duration.
8.4.1. Costs of the Parties: During the period of force majeure, each Party shall bear its own costs and expenses related to the performance or suspension of its obligations. Neither Party shall be entitled to claim compensation for such costs from the other Party.
8.5. Mitigation and Adjustment: Both Parties agree to take reasonable steps to mitigate the effects of the force majeure. Where feasible, the Parties shall explore alternative means of fulfilling contractual obligations, such as adjusting timelines, sourcing alternative channels for service delivery, or employing remote capabilities.
8.6. Review and Adjustments to the Agreement: If the force majeure persists for more than thirty (30) days, both Parties shall engage in good faith negotiations to review the impact of the force majeure on the Agreement and to agree on appropriate adjustments to their obligations. Adjustments may include postponement of performance dates, alteration of service delivery methods, or, where necessary, modification of payment terms.
8.7. Termination Rights: If the force majeure event persists for more than ninety (90) days, either Party may terminate the Agreement, with written notice to the other Party. Upon termination under this clause, any prepayments made by the Client for services not rendered due to the force majeure will be refunded. The termination will be executed unilaterally, without the need for mutual consent.
8.8. Dispute Resolution and Governing Law: Any disputes regarding the existence, extent, or impact of force majeure conditions, or the termination of the Agreement under this clause, shall be resolved through arbitration in accordance with the laws of the United Kingdom, unless otherwise agreed by the Parties.
8.9. Exclusions from Force Majeure: Conditions that do not constitute force majeure include financial hardship, changes in market conditions, inability to pay, and other commercial hardships not arising from extraordinary or unavoidable external events as defined in paragraph 8.1.
9.1. Effective Duration: This Agreement is considered effective from the moment specified in paragraph 1.3.1 and will remain in force for the entire period necessary to complete the receipt and provision of services as specified in paragraph 2.4.1. The term includes any extensions or renewals agreed upon in writing by the Parties according to the provisions set out herein.
9.2. Amendment Rights: The Provider reserves the right to amend or modify the terms of this Agreement at any time to reflect changes in the law, changes in its business practices, or for other legitimate reasons. If such amendments materially affect the rights or obligations of the Client, the Provider will provide reasonable notice to the Client before such changes take effect.
9.3. Notification of Amendments: Changes to the Agreement will be considered effective only once they have been published on the Provider’s official site at https://www.boxexchanger.net/docs/. The Provider will notify the Client of any amendments through the Client’s personal account, email, or other means of communication provided by the Client.
9.4. Acceptance of Amendments: Continued use of the services by the Client after the effective date of any amendments will constitute acceptance of the revised Agreement. If the Client does not agree to the changes, they have the right to terminate the Agreement as per the terms outlined under the termination clause.
9.5. Review Period and Objections: The Client will have a period of fifteen (15) days from the date of notification of the amendments to review the changes and object to any terms found unacceptable. Objections must be submitted in writing. If the parties are unable to resolve the objections, either party may opt for termination or dispute resolution as outlined in the Agreement.
9.6. Temporary Suspension of Service During Amendment Negotiations: If negotiations regarding changes to the Agreement are ongoing, the Provider may, at its discretion, temporarily suspend the provision of services until a resolution is reached.
9.7. Legal Compliance and Alignment: All amendments will be made in compliance with the applicable laws and regulations. The Provider ensures that amendments do not significantly disrupt the agreed-upon expectations and obligations without proper justification and notice.
9.8. Dispute Resolution in Case of Amendments: In case of disputes arising from changes to this Agreement, the parties shall first seek to resolve the issue through mutual consultation and negotiation in good faith. If no resolution can be reached, the dispute may be subject to arbitration as specified in the dispute resolution clause of this Agreement.
10.1. Commitment to Accessibility: The Provider is committed to ensuring that the Software Product is accessible to all users, including those with disabilities. The Provider will adhere to applicable accessibility laws and guidelines to ensure that the Software Product is usable by everyone to the fullest extent possible.
10.2. Implementation of Accessibility Standards: The Provider shall implement and follow recognized standards and guidelines for digital accessibility, such as the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level. These standards are applied to ensure that the Software Product's interface, features, and functionalities are accessible.
10.3. Continuous Improvement: The Provider recognizes that technology and accessibility standards are continually evolving. As such, the Provider commits to ongoing monitoring and updates of the Software Product to enhance accessibility based on technological advancements and updated legal requirements.
10.4. Accessibility Features: The Software Product will include features that facilitate accessibility, such as text-to-speech functions, keyboard navigability, and adjustable text sizes. These features help ensure that users with disabilities, including visual, auditory, motor, and cognitive impairments, can effectively interact with the Software Product.
10.5. Feedback and Adjustments: The Provider encourages feedback on the Software Product's accessibility and commits to considering user feedback as a critical component of its ongoing accessibility improvement efforts. Users are encouraged to report any accessibility barriers they encounter to enable timely adjustments and enhancements.
10.6. Training and Resources: The Provider will provide necessary training and resources to its development and support teams to ensure they are equipped to maintain the accessibility standards of the Software Product. This training ensures that all new content, updates, and features adhere to accessibility guidelines.
10.7. Liability for Accessibility Failures: While the Provider strives to ensure the Software Product is accessible, it acknowledges that there may be instances where accessibility is not fully achieved. In such cases, the Provider is not liable for incidental or consequential damages resulting from accessibility barriers, provided that the Provider is actively working to improve accessibility in good faith and in accordance with applicable laws.